OUT OF HOURS • EVENINGS • WEEKENDS • BANK HOLIDAYS
Out of Hours Call Answering, 24/7
Your phone doesn’t stop ringing at 5pm. Your customers’ problems don’t either.
Antek Automation’s out of hours call answering service uses AI to answer your business calls on evenings, weekends and bank holidays. It captures the caller’s details, books appointments and texts you about urgent jobs straight away. It’s the same 24/7 service as daytime, from £97/month, with no out-of-hours premium.
- Replies within 1 hour Mon–Fri
- Free 30-min discovery call
- Month-to-month plans
- Certified Retell AI Partner
Why Out-of-Hours Calls Matter
Plenty of enquiries arrive after 5pm. People get home, notice the leak, find the damp patch, or finally have ten minutes to ring round for quotes.
If they get voicemail, most won’t leave a message. They ring the next business on the list. By the time you call back in the morning, the job’s gone.
Out of hours call answering means every one of those calls is picked up, sorted into urgent and routine, and ready for you when you start.
What Happens to an Urgent Call
You set the rules once. The AI follows them on every call, at any hour.
It answers straight away
First ring, whatever the time. The caller talks to a calm, natural voice instead of your voicemail greeting.
It checks against your rules
You decide what counts as urgent: a burst pipe, no heating, a lockout, a tenant with water coming through the ceiling. It asks the questions that tell the difference.
You get a text
Anything urgent is sent to your mobile by SMS straight away, with who called, where they are and what’s wrong. Want to speak to them there and then? Add live transfer and it puts the caller straight through to you. Everything else is logged for the morning.
You get a summary
Every call ends with a summary: who rang, what they needed, what was booked and what’s waiting for you.
Who Uses Out of Hours Call Answering
Trades
Plumbers, electricians and heating engineers get their most urgent calls when they’re off the tools. Emergencies get flagged; the rest get booked in.
Property management
Tenants report leaks and boiler failures at 9pm, not 9am. Repairs get logged with access details, and genuine emergencies get flagged.
Legal
Someone who needs a solicitor often calls the evening it happens. Capture the enquiry and book the consultation before they ring a firm with longer hours.
Out of Hours Pricing
There’s no separate out-of-hours plan. The same service answers day and night.
- •Starter: £97/month, 120 minutes included
- •Standard: £198/month, 240 minutes included, plus CRM and API integrations
- •Extra minutes £0.18/min over; one-off setup from £497; all prices ex-VAT
Want daytime overflow covered too? See our call answering service, or the full AI receptionist pricing.
Quick Recap
- •Out of hours call answering by AI: evenings, weekends and bank holidays, 24/7
- •Urgent calls are sent to you by SMS, based on rules you set, with optional live transfer to your phone; routine calls are logged and booked for the morning
- •For trades, property managers, solicitors and anyone whose phone keeps ringing after 5pm
- •From £97/month with 120 minutes included, no out-of-hours premium — see full pricing
- •Live within 24–48 hours; built by Antek Automation, a Certified Retell AI Partner based in Andover, Hampshire