★★★★★3 days ago
“Andy is very responsive, informed, and easy to work with! Adapts quickly and always willing to explain things further or revisit an idea. Excited to continue building out projects with his expertise!”
— Tanna C.
via GoogleAI CHATBOTS | 24/7 LEAD CAPTURE | HAMPSHIRE, UK
A Website Chatbot That Actually Knows Your Business
Not a generic FAQ widget. An AI trained on your services, prices, and availability that captures leads and books appointments around the clock.
By Andy Norman, Founder | 30+ years in technology | Last updated March 2026
What clients say
Reviewed by real customers
★★★★★4 weeks ago
“After numerous meetings with other prospect companies, i was delighted to have found Antek. Speaking to Andy has been a pleasure, he explains things i don't understand in a way where i grasp how it works and what needs to be done to progess forward. He has also provided support, knowledge and hard work to help get my business up and running. 100% recommend”
— J H.
via Google★★★★★3 months ago
“We worked with Andy Norman from Antek Automation to integrate Retell voice agents with Shopify via n8n. He quickly resolved webhook and API issues, delivered a stable end-to-end automation, and communicated clearly throughout. His hands-on, practical approach made a real difference. Highly recommended.”
— Akhil M.
via GoogleQuick Recap
- •An AI chatbot trained on your business — answers questions, captures leads, and books appointments 24/7
- •For businesses whose websites get traffic but lose visitors out of hours or at weekends
- •From £57/month + £149 one-off setup — see full pricing
- •Live on your website within 24–48 hours
- •Typically handles ~80% of standard conversations autonomously; flags the rest for your team
Your Website Is Open 24/7. Your Team Isn't.
Picture this. It's 10pm on a Tuesday. Someone's sitting on their sofa, phone in hand, looking for exactly the service you offer. They land on your website. They've got questions — how much does it cost? Do you cover their area? Can they book for next week?
There's no one there to answer. No live chat. No quick reply. Just a contact form — an unanswered form. So they close the tab and try the next result on Google.
You paid for that click. They were ready to buy. And they left because nobody was there.
This happens dozens of times a week on most business websites. Evenings, weekends, bank holidays — your busiest traffic often arrives when your team is offline.
A chatbot that actually knows your business changes the whole equation. It's there at 10pm, at 6am on a Sunday, on Christmas Day. It answers questions, captures details, and books them in. While you sleep.
What Your Chatbot Does
Not just any chatbot. One that's trained on your business, speaks in your tone, and actually helps people.
Answers Questions Instantly
Pricing, availability, service areas, opening hours, what you do, what you don't do. Trained on your actual business info, not generic waffle.
Captures Lead Details
Name, email, phone number, what they need. Collected naturally through conversation, not through a boring form they'll abandon halfway through.
Books Appointments
Connected to your calendar, so visitors can book a time slot that actually works. Confirmation sent automatically. No back-and-forth emails needed.
Qualifies Leads
Asks the right questions to work out if someone's a good fit. Budget, timeline, location. You get warm leads, not low-quality leads.
Sends You Notifications
Every lead gets pinged straight to your inbox, phone, or CRM. You'll know within seconds that someone's interested, even at 3am.
How Does an AI Chatbot Compare to a Contact Form or Live Chat?
An AI chatbot combines the always-on availability of a contact form with the conversational engagement of live chat — without needing a human sitting at a screen. It captures more leads because it answers questions in real time, 24/7, and guides visitors toward booking rather than just collecting an email address.
| AI Chatbot | Live Chat | Contact Form | |
|---|---|---|---|
| Availability | 24/7/365 | Office hours only | 24/7 but no instant response |
| Response Time | Instant | Minutes (if someone's available) | Hours to days |
| Answers Questions | Yes, trained on your business | Yes, but needs a human | No |
| Captures Leads | Naturally during conversation | If agent remembers to ask | Yes, but high abandonment rate |
| Books Appointments | Yes, directly into your calendar | Manual booking by agent | No |
| Monthly Cost | From £57/month — see pricing | £500+/month (staff costs) | Free |
What Are the Limits of an AI Chatbot?
We'd rather be upfront than oversell you. Here's what a chatbot can and can't do:
It Handles About 80% of Conversations Perfectly
The common questions, the lead capture, the appointment booking -- it nails that. The other 20%? Unusual requests, complex complaints, edge cases. For those, it takes details and flags them for you. It won't make things up or pretend it knows something it doesn't.
It's Not a Replacement for Human Connection
Some customers want to talk to a real person. That's fine. Your chatbot can hand over to you during office hours or collect details for a callback. It's an initial contact handler, not a replacement for your team.
It's Only as Good as the Information You Give It
We spend proper time training it on your business. If your pricing changes or you add new services, we update it. But if you don't tell us, it can't know. Simple as that.
Frequently Asked Questions
How much does an AI chatbot cost?+
From £57/month with a £149 one-off setup fee. See full pricing — no hidden fees.
Can it integrate with my CRM or booking system?+
Yes. It connects to HubSpot, Google Calendar, Calendly, and most tools via API or webhook. Lead details flow straight into your existing systems without any manual copying.
What percentage of conversations can it handle?+
Typically around 80% of conversations are handled autonomously (standard questions, lead capture, booking) — exact rates depend on how well the bot is trained on your business — common questions, lead capture, appointment booking. The other 20% (complex queries, complaints, edge cases) get flagged for your team to follow up.
Will it sound like a generic bot?+
No. It's trained on your business — your services, pricing, availability, and tone of voice. It answers like someone who actually works there, not a generic FAQ widget.
Can visitors still talk to a real person?+
Yes. During office hours the chatbot can hand over to your team for a live conversation. Outside hours it captures the visitor's details so you can call them back.
Resources & Compliance
Chatbot (Wikipedia)Background on conversational AI and chatbot technologyVirtual assistant (Wikipedia)The broader class of software agents our chatbots belong toNatural language processing (Wikipedia)How chatbots understand and respond to human languageLarge language model (Wikipedia)The model type powering modern conversational AIICO data protection for businessesUK law on handling lead data collected via chatbot conversations
Your Website Answers. Does AI Search Recommend It?
When buyers ask ChatGPT, Perplexity or Google’s AI Overviews for a business like yours, our GEO Audit shows whether you’re cited — and gives you a clear plan to get there. From £247.
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Local to us? See AI chatbots for Winchester businesses.